Account Manager - Federal

Mattermost is looking for a Federal Account Manager to join their remote team. In this role, the Account Manager will focus on managing expansions and renewals within existing federal accounts, identifying upsell and cross-sell opportunities through customer engagement. They will also collaborate with Federal Account Executives on larger or more complex opportunities. Daily responsibilities include leading expansions, managing inbound requests for additional licenses, and ensuring smooth renewals through active customer engagement and risk mitigation. The position requires strong judgment and the ability to build business cases that demonstrate the value of Mattermost to clients. Candidates should have experience in federal sales and an understanding of the federal procurement process. The role is suited for individuals who are results-driven and collaborative, with a focus on customer success. This position is fully remote, allowing for flexibility in work arrangements.