Customer Support Specialist

Liven is seeking a Customer Support Specialist to join their remote team. In this role, you will assist users by addressing inquiries and resolving issues through written support tickets and phone calls. You will engage with English-speaking users globally and play a part in enhancing the product by reporting issues to relevant teams. The ideal candidate should possess upper-intermediate to advanced English skills, both spoken and written, and be prepared to work approximately six night shifts each month from 11:00 PM to 8:00 AM. Strong communication abilities, stress resilience, and a customer-oriented mindset are essential, along with a genuine interest in emotional and behavioral well-being. The company values adaptability and a willingness to learn new processes. This position is well-suited for individuals who are empathetic and eager to contribute to meaningful user experiences while supporting their self-discovery journeys.