Service Desk L3 - IT Operations Technical Lead

Nebius is seeking a Service Desk L3 - IT Operations Technical Lead to work remotely. In this role, the individual will serve as the primary technical escalation point for high-severity and complex issues within the Service Desk across EMEA and APAC. Daily responsibilities include improving Service Desk processes, managing the employee hardware lifecycle, and overseeing IT onboarding for new hires. The position requires expertise in troubleshooting and coordination during major incidents, as well as providing guidance to L1 and L2 support teams on complex cases. The role does not involve line management but requires strong judgment and influence to bridge the Service Desk with other departments such as Infrastructure and Security. While specific qualifications or years of experience are not mentioned, the role is suited for someone with a deep understanding of IT operations and service management. The position is fully remote, allowing for flexibility in work arrangements.