Customer Support Specialist

OverDrive is seeking a Customer Support Specialist to join their team in Greater Cleveland. This role involves providing support to end users and partners regarding OverDrive's products and services, addressing inquiries and resolving issues related to their applications and websites. Daily tasks include managing email support, assisting users via phone, and collaborating with various teams to troubleshoot and test issues. The position requires a Bachelor’s degree or equivalent experience, along with 0-3 years in a related field, preferably with a background in customer service within a technical environment. Strong communication skills are essential for interacting with users and team members, and the ability to articulate technical processes is important. The role is hybrid, requiring two days on campus and three days of remote work, with a schedule from Sunday to Thursday. Candidates should be detail-oriented, possess problem-solving skills, and have proficiency in Microsoft Office Suite. The position may also benefit those who can communicate in multiple languages.