Technical Support Specialist - 0-5 years' experience (Denver,CO/Shelton,CT)

Sectra is seeking a Technical Support Specialist to join their Service Operations Center in Denver, CO, or Shelton, CT. This role involves providing first-line support to customers, taking ownership of issues from initial contact through to resolution. Daily tasks include gathering information, documenting problems, troubleshooting common technical issues, and triaging support cases based on urgency and complexity. The specialist will also collaborate with engineers and other teams to ensure efficient case resolution and maintain accurate records of cases and resolutions. Candidates should have 0-5 years of experience and a willingness to learn about Sectra's tools and processes. The role requires effective communication skills to keep customers informed and ensure smooth transitions when further technical support is needed. The position may involve coverage across multiple Helpdesk support shifts. This opportunity is ideal for individuals who are confident problem solvers and eager to develop their technical knowledge in a supportive environment.