Customer Support Engineer (Tier 1 / Tier 2)

The Customer Support Engineer position at stninc involves providing tiered support for GPU One customers through various ticketing channels. Daily tasks include managing inbound tickets, prioritizing issues based on service level agreements, and resolving Tier 1 problems using established procedures. The role also requires escalating more complex Tier 2 and Tier 3 issues to specialized teams while maintaining accurate records of customer interactions. Candidates should have over two years of experience in technical or customer support roles, with a solid understanding of Linux and basic networking concepts. Familiarity with ticketing systems such as Zendesk or Jira is essential. The position is remote and requires a willingness to work rotating shifts, including weekends and holidays. While not mandatory, experience with GPU, cloud, or HPC infrastructure, as well as scripting skills in Python or Bash, is preferred. This role is ideal for individuals who possess strong communication skills and a customer-focused mindset.