Senior Manager, AI Customer Success

Webflow is seeking a Senior Manager for AI Customer Success to lead the Customer Success team for its new platform, Source. This role involves supporting marketing teams as they utilize AI agents to enhance digital experiences. Initially, the manager will handle a select group of strategic enterprise accounts, focusing on renewals and growth while helping customers implement AI solutions effectively. As the platform gains traction, the manager will expand and develop the team, creating strategies to ensure customer retention and growth. This position is unique, as it requires the individual to establish processes and best practices in a pioneering environment. The role is fully remote within the United States, making it suitable for candidates who thrive in a flexible work setting. Ideal applicants should possess strong leadership skills and a background in customer success, particularly in tech or AI-related fields. The position is permanent and full-time, designed for those who are adaptable and ready to shape the future of customer engagement in a fast-paced company.