Customer Success Manager

Webbing is seeking a Customer Success Manager to oversee a portfolio of strategic clients in the United States. The role involves ensuring customers derive significant value from Webbing's connectivity solutions while fostering long-term relationships. Daily responsibilities include managing the customer lifecycle from onboarding to renewal, collaborating with various internal teams such as Sales and Engineering, and conducting regular meetings to track customer health and satisfaction. The CSM will also identify risks and develop mitigation strategies, while acting as the primary advocate for customers within the company. Experience with Salesforce for maintaining customer records and tracking service trends is essential. The position requires regular travel to customer sites for meetings and reviews. This remote role is ideal for individuals with strong relationship-building skills and a proactive approach to customer management. Candidates should be adept at strategic planning and possess a solid understanding of customer success principles.