CX Operations Manager

The CX Operations Manager at 2P Perfect Presentation in Riyadh will oversee the daily functions of the contact center, ensuring that service-level agreements and performance metrics are consistently met. This position requires strong leadership and communication skills, along with a comprehensive understanding of contact center operations. The successful candidate will manage a team of agents, team leads, and supervisors, focusing on enhancing customer service and productivity. Responsibilities include developing strategies to boost operational efficiency, monitoring key performance indicators, and implementing corrective actions as needed. The role also involves handling escalated customer inquiries, providing coaching to agents, and fostering a positive work environment to enhance employee engagement. The ideal applicant should have experience in managing contact center teams and optimizing processes. While the advert does not specify language requirements or employment type, the role is suited for individuals passionate about making an impact in a dynamic setting.