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About the role

360Learning is seeking a Solution Expert to join their remote team on a full-time basis. In this role, you will support strategic customers during the RUN phase by serving as a trusted advisor on complex use cases. Your daily responsibilities will include managing a portfolio of clients, analyzing their advanced needs, and translating those requirements into scalable solutions within the 360Learning platform. You will collaborate closely with Sales, Product, and Customer Success teams to drive product adoption and deliver customized solutions that extend beyond standard offerings. The position requires expertise in leading complex integrations, including APIs, flat files, and third-party tools, as well as redesigning platform architecture and conducting solution audits. You will also provide high-level recommendations to enhance business impact and ensure long-term value for clients. This role is ideal for individuals with a strong technical and functional background who can effectively engage with large, autonomous accounts that have already implemented the platform.

The advert

Our Solution Expert team plays a key role in supporting strategic customers in RUN phase, by acting as trusted advisors on complex use cases. Working closely with Sales, Product, and Customer Success, they analyze advanced client needs, challenge existing setups, and translate requirements into scalable solutions within the 360Learning platform. You will manage a portfolio of customers throughout their lifecycle to drive product adoption and deliver tailored solutions beyond standard product capabilities. These large and strategic accounts have already deployed the platform and have a strong level of autonomy. They rely on your technical and functional expertise to lead complex integrations (APIs, flat files, third-party tools), redesign platform architecture, run solution audits, and provide high-level recommendations to maximize business impact and long-term value.

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