Critical Situation Manager

Abnormal is hiring a remote Critical Situation Manager to lead customer-facing responses when serious product or effectiveness concerns affect trust in the platform. The role handles intake, decides how much response is needed, coordinates investigations with R&D and other technical teams, and communicates findings back to customers until the issue is formally resolved. It calls for someone with strong communication, organization, and cross-functional leadership skills, along with a customer-first approach and the ability to manage urgent escalations clearly and accountably. The position would suit someone with experience in Support Engineering, Sales Engineering, or Technical Account Management in enterprise SaaS or cybersecurity.