Customer Support Analyst (legal Accounting)

Actionstep is seeking a Customer Support Analyst to enhance its support team in Vancouver, British Columbia. This role involves daily management of customer inquiries through live chats and emails, ensuring timely and effective responses. The analyst will handle a queue of support tickets, prioritizing issues based on urgency and collaborating with both the Customer and Support teams to document product knowledge. Candidates should possess at least three years of experience in a Help Desk or Customer Service environment, demonstrating strong problem-solving skills and a technical aptitude for new systems. The position requires a customer-centric approach, as the analyst will be the first point of contact for users seeking assistance. The role primarily supports business hours across Pacific and Mountain time zones. This opportunity is ideal for individuals who thrive in dynamic environments and are passionate about delivering exceptional customer service.