Cloud Operations Support Engineer

Aderant is seeking a Cloud Operations Support Engineer to join their team in Yerevan, Armenia. The role involves executing operational runbooks, monitoring infrastructure, and providing first-level incident response within AWS and Azure environments. Candidates should have over two years of experience in operations, application support, or a similar role, with a focus on troubleshooting using logs and monitoring dashboards. Proficiency in AWS and/or Azure, including IAM and basic networking, is essential, along with scripting skills in Bash or PowerShell for task automation. Familiarity with observability tools like CloudWatch or Azure Monitor is also required. The position necessitates experience in following and updating runbooks in an incident response context and working with ticketing systems such as Jira or ServiceNow while meeting service level agreements. Strong written and verbal communication skills are important for effective incident communication and handoffs. This role is ideal for individuals who thrive in a collaborative environment and are passionate about driving innovation in the legal industry.