Customer Support Manager (Work from Home)

Apna is looking for someone to manage customer support across phone calls, email, and chat, responding quickly and accurately to customer questions and issues. The role involves staying professional and empathetic while helping to resolve problems, working with internal teams when matters need to be escalated, and using digital systems and chat software to keep track of interactions. The advert also says the person should analyse customer issues and work towards timely resolution and customer satisfaction. It asks for 1 to 3 years of experience, with background in call or chat-based work, and it mentions a qualification requirement of 4-5, though the wording is incomplete in the advert. English and Hindi communication skills are required. This is a work-from-home position. The schedule is six days a week on rotational shifts, with two rotating weeks off, and the person must be willing to stay on camera during the day. The role appears to suit someone detail-oriented, motivated, and comfortable handling escalations in a team environment.