Product Support Specialist I - Smart Maintenance

AppFolio is hiring a Product Support Specialist I for its Smart Maintenance team in Santa Barbara. The role supports escalated maintenance requests for the Maintenance Performer product, helping sort out unclear issues by investigating details, speaking with residents, and coordinating with vendors and property managers. It is a customer-facing job that works across phone and digital channels in a 24/7 support operation, so strong communication, empathy, and problem-solving are important. This position suits someone who enjoys service work, can handle complex support cases, and is comfortable managing multiple maintenance-related queues.