Senior Software Engineer - Generative AI & ML, Customer Systems

Apple is seeking a Senior Software Engineer to join their Customer Systems team in Austin, which focuses on enhancing the technology behind Apple's customer support services. This role involves daily contributions to the development and refinement of generative AI features, as well as designing and assessing retrieval strategies that integrate large models with product-specific data. The engineer will also prototype and evaluate multi-agent collaboration systems aimed at structured reasoning tasks. Collaboration with data and platform engineers is essential to ensure effective deployment and monitoring of these systems. While the advert does not specify required qualifications or years of experience, it emphasizes the need for a strong commitment to excellence and a drive to exceed standard expectations. The working arrangement is not detailed, leaving it unclear whether the position is office-based, hybrid, or remote. This role is ideal for motivated individuals who thrive in a fast-paced environment and are dedicated to delivering high-quality solutions.