Customer Success Manager

Archive is seeking a Customer Success Manager to enhance client satisfaction and success through proactive relationship management. Daily responsibilities include managing customer onboarding, conducting regular check-ins, and developing strategies to minimize churn while boosting retention and renewal rates. The role also involves identifying upselling opportunities by understanding customer needs and demonstrating relevant features of the Archive platform. Candidates should have 1-3 years of experience in Customer Success Management, with at least one year in the SaaS or e-commerce sectors. Proficiency in English, both spoken and written, is essential. Strong analytical skills and familiarity with customer success tools and CRM platforms are required, along with a natural curiosity to understand customer objectives. The ideal candidate will possess problem-solving abilities and attention to detail, and experience in automating customer success workflows with AI is preferred. This position is suitable for individuals who are self-motivated and can work independently, ideally in a high-growth startup environment. The job is based in Colombia, but the employment type is not specified.