Founding Customer Success Manager - APAC

Ashby is seeking a Founding Customer Success Manager for the APAC region to enhance the customer experience for their enterprise clients. This remote role involves managing a defined portfolio of approximately 20 strategic customers, focusing on long-term adoption, customer health, and value realization. The successful candidate will work closely with clients to ensure they effectively implement Ashby’s configurable solutions within their hiring processes. A strong background in Customer Success within B2B SaaS is essential, with at least five years of experience preferred, particularly in supporting complex products for enterprise customers. The role requires the ability to build trusted relationships with senior stakeholders and proactively manage customer outcomes. Collaboration with various internal teams, including Sales and Product, is crucial for delivering high-quality results. The position is suited for individuals who thrive in complex environments and enjoy hands-on execution. Candidates should be comfortable in a remote-first setting and may need to travel occasionally.