Product Support Specialist - Australia

Ashby is seeking a Product Support Specialist to join their remote team in Australia, focusing on delivering exceptional customer support for their complex product. In this role, you will engage with customers daily, addressing a variety of issues from troubleshooting integrations to guiding users through workflows and best practices. The position requires strong problem-solving skills, particularly in SaaS environments, where you will need to identify configuration issues and communicate technical matters clearly. Candidates should be adept at explaining concepts to different audiences and possess a systematic approach to problem-solving. Attention to detail and empathy in customer interactions are essential traits for success in this role. The company values ownership, principled thinking, and effective communication, which will be explored further during the interview process. This position is ideal for individuals who are curious and proactive in seeking solutions that enhance workflows.