Sr. Support Operations Manager

Ashby is seeking a Senior Support Operations Manager to unify various support functions, including Systems, Workforce Management, Quality, and Training. This remote, full-time position involves establishing systems, processes, and standards to enhance collaboration among these areas. The role focuses on coaching leaders within each function and ensuring that operational practices align with the desired customer experience. While the manager will not handle day-to-day tasks such as systems administration or training delivery, a solid understanding of these areas is essential for effective problem-solving and communication with team leads. The ideal candidate should have a passion for fostering operational excellence and a commitment to team development. This position is well-suited for individuals who enjoy creating structured environments while maintaining a close connection to the work being done. The application process will remain open during the company's offsite from October 5-9, with reviews starting the week of October 12.