Strategic Customer Success Manager, EMEA

Ashby is seeking a Strategic Customer Success Manager for the EMEA region to enhance partnerships with enterprise clients. In this remote role, the manager will focus on driving product adoption and ensuring customer satisfaction for a portfolio of approximately 20 strategic accounts, each generating over $2 million in annual recurring revenue. Daily responsibilities include developing a deep understanding of Ashby’s configurable product to tailor solutions that meet specific customer needs, thereby facilitating their hiring processes. Candidates should have a minimum of five years of experience in customer success within the B2B SaaS sector, particularly with complex products. The role requires strong collaboration skills to work effectively with teams across Sales, Product, Support, and Operations, ensuring cohesive communication and outcomes. A passion for becoming an expert in both the product and industry is essential, as is the ability to create impactful training and support initiatives. This position is ideal for individuals who thrive in a consultative environment and are committed to fostering long-term customer relationships.