Associate Dispatcher

Who we are Aurora’s mission is to deliver the benefits of self-driving technology safely, quickly, and broadly. The Aurora Driver https://aurora.tech will create a new era in mobility and logistics, one that will bring a safer, more efficient, and more accessible future to everyone. At Aurora, you will tackle massively complex problems alongside other passionate, intelligent individuals, growing as an expert while expanding your knowledge. For the latest news from Aurora, visit aurora.tech http://aurora.tech or follow us on LinkedIn https://www.linkedin.com/company/auroradriver. What we are looking for: We are seeking a Dispatcher based in Coppell, TX. Embedded within Vehicle Operations, this role collaborates closely with multidisciplinary teams to maximize fleet efficiency. The ideal candidate is highly organized, mission-driven, and excels at risk analysis, crisis management, and cross-functional communication. In this role, you will: - Monitor and assign loads, operators, and equipment to align with daily operational priorities. - Serve as the primary point of contact for execution escalations, actively messaging customers, monitoring alerts, and driving resolution. - Act as a core support outlet for field operations, managing emergency situations with composure and swift judgment. - Identify operational bottlenecks, enforce global process standards, and execute efficiency initiatives to hit qualitative and quantitative goals. - Cultivate and enforce a strict "safety-first" operational environment across all mission activities. - Adapt quickly to real-time daily operational shifts, delivering clear, consistent updates to peers and leadership. Required Qualifications - Proven ability to make confident command decisions under pressure, prioritize competing operational needs, and maintain composure during high-stress field escalations. - Uncompromising commitment to a "safety-first" culture, with strong critical-thinking skills applied to real-time risk assessments, hazard identification, and protocol enforcement. - Exceptional written and verbal communication skills; ability to distill complex, fluid field data into concise instructions for operators, engineers, and leadership. - Excellent record-keeping habits paired with the flexibility to quickly adjust priorities, re-route assets, and navigate dynamic operational changes without losing accuracy. - Proactive problem-solver who thrives in multidisciplinary, fast-paced team environments and actively seeks to learn and adopt new technical tools. - Willingness and ability to work flexible schedules, including mandatory weekends and non-standard operational shifts. - High School Diploma or GED required with equivalent practical experience Desired Qualifications - 2+ years of dispatch, fleet coordination, or logistics experience within trucking, tech, robotics, automotive, or high-tempo operations fields (direct autonomous vehicle experience is a plus, but not required). - Demonstrated history of informal or formal team leadership, with proven skills in de-escalating team or customer friction, coaching peers, and fostering team cohesion. - Hands-on experience operating Computer-Aided Dispatch software, GPS fleet tracking platforms, multi-monitor setups, and dynamic task management systems. - Passion for continuous improvement, demonstrated by actively mentoring junior colleagues, refining standard operating procedures, and optimizing workflows. - High adaptability to work variable shifts—including day, night, overnight, or weekend coverage—sometimes on short notice to support mission goals. - BA/BS degree in Logistics, Operations, Aviation, or a business-related field preferred. The base hourly wage range for this position is $29.00 - $36.00 per hour. Aurora’s pay ranges are determined by role, level, and location. Within the range, the successful candidate’s starting base pay will be determined based on factors including job-related skills, experience, qualifications, relevant education or training, and market conditions. These ranges may be modified in the future. The successful candidate will also be eligible for benefits. Working at Aurora At Aurora, we bring together extraordinarily talented and experienced people united by the strength of our values. We operate with integrity, set outrageous goals, and build a culture where we win together — all without any jerks. We believe in-person work increases collaboration, empathy and our ability to lead effectively. As a result, we operate in a hybrid work environment where Aurorans are in office at least 3 days per week. Our Careers page https://aurora.tech/careers provides insight into what it is like to work at Aurora, and you can find all the latest updates in our Newsroom https://aurora.tech/newsroom. Our commitment to safety At the core of everything we do is our commitment to safety. Building best-in-class self-driving technology will take time, and we believe that each employee at Aurora has a role in contributing to safety, every step of the way. Aurora expects commitment to our safety policies from every employee, and seeks candidates who take an active responsibility, can contribute to building an atmosphere of trust, and invest in the organization’s long-term success by prioritizing working safely, no matter what. Our commitment to inclusion Aurora considers candidates without regard to their race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, pregnancy status, parent or caregiver status, ancestry, political affiliation, veteran and/or military status, physical or mental disability, or any other status protected by federal or state law. Aurora considers qualified applicants with criminal histories, consistent with applicable federal, state, and local law. We are also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at careersiteaccommodations@aurora.tech. For California applicants, information collected and processed as part of your application and any job applications you choose to submit is subject to Aurora’s California Employment Privacy Policy.