Customer Success Manager

This full-time position at Aveni in the United Kingdom involves managing a portfolio of client accounts after the initial sale. The primary focus is on helping UK wealth managers adopt the company’s Aveni Assist and Aveni Detect platforms to achieve measurable results. Day-to-day responsibilities include acting as the main point of contact for clients, handling requests proactively, and deeply understanding their business models and operational goals. You will drive product adoption across large user bases by tracking usage analytics, identifying engagement gaps, and collaborating with Enablement and Implementation teams to resolve them. The role requires executing and refining structured customer success playbooks to ensure a consistent, high-quality experience for every account. Additionally, you will lead regular performance reviews, including executive and quarterly business reviews, while identifying opportunities for account expansion. The job description highlights the need for strong relationship-building skills and the ability to manage tight processes effectively. It specifically mentions the use of Natural Language Processing and Large Language Model technologies within a financial services context. The advert does not specify required qualifications, years of experience, or language requirements. It also does not detail the working arrangement, such as whether the role is remote, hybrid, or office-based. This position suits individuals who enjoy seeing clients gain real value from technology and are comfortable managing customer success at scale rather than just conducting standard reviews. There are currently two openings available for this role.