Customer Service Business Process Specialist (Mandarin Speaker)

Binance is seeking a Customer Service Business Process Specialist who is fluent in both English and Mandarin for a remote position. The role involves preparing and updating customer service-related standard operating procedures, macros, announcements, and FAQs to enhance service delivery. Daily responsibilities include managing customer service inquiries and tickets, analyzing data to support decision-making, and identifying areas for process improvement. The specialist will collaborate with various teams to implement initiatives aimed at enhancing customer service operations and will also be responsible for creating training materials and supporting knowledge transfer. Candidates should have experience in customer service operations and SOP management, as well as familiarity with helpdesk systems and internal communication workflows. Proficiency in office tools, such as word processing and spreadsheets, is also required. The position is suitable for individuals who possess strong communication, data analysis, problem-solving, and collaboration skills, and who are open to flexible working hours and adapting to new challenges.