Senior Incident & Problem Manager

Bloomreach is seeking a Senior Incident & Problem Manager to oversee incident management processes for their AI-driven personalization platform, Loomi. This role involves leading live incidents, managing the response to issues, and establishing consistent standards across the organization. The position requires a hands-on approach, where the manager will actively participate in incident resolution and must develop a strong understanding of Loomi's functionalities and technical aspects. Candidates should possess experience in incident management and be capable of making informed decisions during critical situations. The role is fully remote, with a focus on Central European Time, and is open to applicants located in the Czech Republic or Slovakia. Fluency in English is expected, as effective communication is essential for leading incidents and collaborating with teams. This position is ideal for individuals who thrive in operational roles and are looking to take ownership of incident management within a dynamic, innovative environment.