Customer Care Assistant

Booz Allen Hamilton is seeking a Customer Care Assistant in Norfolk, VA, to support their Delivery Hub operations. The role involves managing Help Desk tickets from employees and vendors, ensuring they are resolved satisfactorily and updated daily with detailed notes. The assistant will also provide guidance on policies and assist with various administrative tasks as directed by supervisors. Key responsibilities include troubleshooting issues, utilizing customer care technologies like telephony and case management, and educating employees about organizational tools and processes. The position requires U.S. citizenship due to the nature of the work. Candidates should possess experience in shared services and customer interaction. The role is suited for individuals who can maintain confidentiality and comply with data privacy regulations while effectively addressing inquiries. This position is ideal for those who thrive in a structured environment and are adept at problem-solving.