Mobility Support Specialist

Calero is seeking a Mobility Support Specialist to join their Managed Mobility Services team in Phoenix, AZ. This full-time role involves providing first and second line support to corporate customers, assisting end-users with various mobility service requests. Daily tasks include handling high volumes of calls, chats, and tickets related to mobile device support, procurement of devices and SIM cards, and resolving Help Desk issues. The specialist will need to maintain high service quality while adhering to specific guidelines and service-level agreements. Proficiency in Microsoft Office and experience in mobile device support are preferred, along with a bachelor's degree or a high school diploma. The position requires effective communication skills to de-escalate customer concerns and escalate unresolved issues to management. This hybrid role is ideal for individuals located in or around Phoenix who are adept at multitasking and providing excellent customer service.