Customer Support Specialist - Tier 1

Canopy, a SaaS company based in Draper, Utah, is seeking a Customer Support Specialist for a hybrid role that requires in-office work on Mondays, Wednesdays, and Fridays. In this position, you will provide exceptional support to users of Canopy's software through email, in-app chat, and phone communication. Your daily responsibilities will include anticipating and resolving customer issues, offering remote troubleshooting assistance, and advocating for customer needs based on the urgency and severity of their concerns. You will also need to develop a strong understanding of Canopy's features and proactively address customer inquiries. Critical thinking and problem-solving skills are essential, as this role goes beyond scripted responses to create effective solutions for clients. The position is ideal for individuals who are eager to learn and contribute to a growing team focused on delivering outstanding customer service. The job does not specify any required qualifications or experience, nor does it mention language requirements.