FBS Product Analyst Customer Retention

Capgemini is seeking a FBS Product Analyst focused on customer retention for a major U.S. insurance client, which serves over 10 million households. The role involves analyzing data to support retention initiatives and assisting in the creation of monthly reports. Candidates should have a bachelor's degree in analytics and possess 3 to 6 years of relevant work experience, particularly in customer retention processes and preferably within insurance companies. Fluency in English is required for effective communication. The position emphasizes product development and innovation, requiring the analyst to advocate for user experience throughout the product lifecycle. Additionally, the role includes coordinating product strategy and conducting market research to identify growth opportunities and potential threats. This remote position is suitable for individuals with a solid understanding of property and casualty insurance, including product composition and underwriting principles. The ideal candidate will have strong analytical skills and project management experience to drive continuous improvement in product offerings.