Specialist, Customer Service Wound Care

This remote full-time role focuses on handling wound care supply orders and supporting customers through the full service process. Day to day, the work includes reviewing incoming referrals, filling in missing order details, answering calls and messages, making outbound contact, checking insurance coverage, submitting authorizations, and keeping customers informed about order status and next steps. The position also involves working with doctors, wound care clinics, and patients, while helping resolve questions and issues along the way. The advert highlights the need for strong communication, good computer skills, and experience with wound care supplies and surgical dressings. It also says the role requires a genuine desire to help others and the ability to work in a fast-paced setting. No specific qualification or length of experience is listed. No language requirement is mentioned in the advert. The schedule is Monday to Friday from 8:30 a.m. to 5:30 p.m. Eastern Time, or as business needs require. This role looks suited to someone who can manage detailed customer service work, handle multiple communication channels, and stay organised while supporting patients and healthcare customers.