Customer Service Representative

We are looking for a friendly and customer-focused Customer Service Representative to join our team and support customers using our health services platform. This is an entry-level opportunity for someone who enjoys helping people, solving problems, and communicating with customers. You will respond to inquiries, resolve issues, and help ensure a positive customer experience. RESPONSIBILITIES - Respond to customer questions and requests via email, chat, and other communication channels. - Provide accurate information about products and services. - Troubleshoot customer issues and help find appropriate solutions. - Escalate complex issues to the relevant teams when needed. - Maintain accurate records of customer interactions. - Follow up on customer requests and ensure timely resolution. - Work with internal teams to resolve customer issues. - Identify recurring customer questions and provide feedback to improve processes. - Maintain a professional and helpful customer experience. REQUIREMENTS - 0–2 years of experience in customer service, support, administration, or a related field. - Strong communication and interpersonal skills. - Customer-focused and patient approach. - Good problem-solving and organizational skills. - Ability to manage multiple requests and prioritize tasks. - Comfortable working with computers and common business software. - Ability to work independently in a remote environment. - Good English communication skills. NICE TO HAVE - Previous experience in customer support or a customer-facing role. - Familiarity with CRM or help desk tools. - Experience with chat or ticketing systems. - Experience working in SaaS, technology, or healthcare. - Additional language skills are a plus. COMPENSATION $38,000 - $50,000 per year, depending on experience and qualifications. Additional benefits and employment details will be discussed during the hiring process. WHAT WE OFFER - Fully remote work with flexible working hours. - Supportive and collaborative team environment. - Training and onboarding to help you succeed in the role. - Opportunities for professional growth and development. - Experience working with a growing technology company. Location: Remote Seniority Level: Junior Salary Range: 38,000 - 50,000 USD (gross, annually)