CSM II

Carrot is seeking a Customer Success Manager II to manage a portfolio of Small Business accounts. In this role, you will be the main contact for HR benefits leaders, helping them understand and communicate the value of Carrot's offerings. Daily responsibilities include conducting regular check-ins, business reviews, and monitoring key success metrics such as customer satisfaction, utilization, and member engagement. You will also identify potential risks to retention and support account renewals while looking for opportunities to expand services and contribute to annual contract value growth. The position requires a customer-focused professional with experience in account management and a strong ability to foster relationships. While the advert does not specify required qualifications or language skills, it emphasizes the importance of a proactive approach to customer success. This is a fully remote position, making it suitable for individuals who thrive in a flexible work environment. The role is ideal for someone with a passion for customer service and a desire to make a positive impact in the healthcare sector.