Senior QA Engineer
Remote
Caylent is hiring a Senior QA Engineer to support Amazon Connect and contact center projects in a fully remote role. The job focuses on creating and running test plans for contact flows, routing, IVR and self-service features, AI-based conversational tools, and migration work from legacy systems to Connect. It also involves building manual and automated tests across UI, API, and backend components with tools such as Playwright, Cypress, and Selenium, plus supporting go-live checks, monitoring, and issue investigation. The role suits someone with strong QA experience who can work closely with engineers and customer stakeholders, help improve quality earlier in the development process, and mentor others.
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