Customer Experience Manager

Cisco is seeking a Customer Experience Manager in Minato, Japan, to enhance customer engagement and drive software and service adoption. The role involves managing renewal risks throughout the customer journey, collaborating closely with sales and renewals teams to improve retention rates. Daily responsibilities include developing relationships with customer stakeholders to understand their challenges and advocating for their needs within Cisco. The position requires expertise in Cisco technologies, competitive analysis, and industry trends, as well as the use of AI and automation tools to optimize customer environments. Candidates should have experience in financial management related to services revenue and margin, and be capable of making strategic investment decisions. The role also involves working with various teams to design solutions that deliver value to customers and leading workshops to assess adoption progress. While the advert does not specify the employment type or language requirements, the position is suited for individuals with strong technical and interpersonal skills who can effectively communicate and collaborate across different teams.