Hypercare Representative (LATAM)

Cloudbeds is seeking a Hypercare Representative for its remote team, focusing on onboarding clients as they transition to the company's hospitality platform. In this role, you will engage with clients during the critical phase of going live, providing support and guidance to ensure a smooth transition. The position requires leveraging your hospitality experience to analyze live data and act as a strategic partner rather than just a technical support agent. While specific qualifications are not mentioned, a background in hospitality is essential. The role involves working across various shifts to accommodate clients in different time zones, with options including Thursday to Monday evenings, Friday to Tuesday days, or Wednesday to Sunday mornings. Language requirements are not specified, but fluency in English is likely necessary given the global nature of the role. This position is ideal for individuals who thrive in fast-paced environments and are passionate about enhancing the hospitality experience through technology.