Lead, Customer Support - Thailand

Cloudbeds is seeking a Customer Support Lead for its remote team in Thailand. In this role, you will be responsible for leading and mentoring a group of Customer Support Coaches, ensuring they provide exceptional support to Cloudbeds customers. Your daily tasks will include coaching, managing performance, offering technical guidance, and overseeing operations to meet service quality and customer satisfaction goals. You will collaborate with the Customer Success Lead and other global support leaders to enhance operations and manage complex customer escalations. The position requires strong leadership skills, a focus on customer-centric service, and the ability to solve technical challenges. While the advert does not specify required qualifications or experience, it emphasizes the importance of developing a high-performing team. Fluency in English is implied as a necessity for effective communication. This role is ideal for someone who enjoys team development and tackling complex customer issues in a dynamic environment.