Debt Collection Expert

Taking care of the relations with all collection entities Follow up of the collection’s performance Daily management of the collection network As part of the Group collection team, the Debt collection expert assumes various responsabilities Network Management : Implement a close collaboration with each regional Claims and collection managers/ local collection managers Organization of workshop in order to improve processes/ working methods Share best practices within the collection network Organization and preparation of the monthly calls with the regions Support entities in making sensitive decisions Make decisions within the Group delegation levels Ensure the effective internal coordination between collection entities Attend internal and external meetings with suppliers, customers, other group departments when required Promote the business line, resolve issues and discuss services and concerns Reporting and Analysis: follow-up of the performance Monthly analysis of the collection results Organization of regular portfolio review with different countries Launch of specific action plans and follow-up to improve the performance Monitor the performance of legal services and maintain relationships with key suppliers. Follow up of sensitive files (crucial) Coordination within the collection tool Close relation with product owner of COP and Implement a close cooperation with Business technology Team Development and enhancement of the reporting’s capability: s pecify new Debt Collection needs. Participation of meetings with BT to implement Customer service: Take part in specific debt collection tender in order to support the collection entities and the Group specialties dept Promote Coface’s Debt Collection Services towards Clients / Prospects / Partners / Brokers Monitor the quality of service delivered by the collection entities for the most important clients in debt collection Handle complaints both internally and externally which are relevant to the department Experience 5 year’s experience in Debt Collection industry or equivalent Master / Bachelor in Business Administration or equivalent University degree IT systems COP Atlas / Cofanet INCA Microsoft office Sharepoint Practices Debt Collection practices Knowledge of Coface’s products / conditions / provisions (especially Debt Collection) Excellent negotiation and mediation skills