Operations Associate

This remote position at CoinGecko involves managing customer inquiries across various channels while strictly following service level agreements and standard operating procedures. The role requires executing daily operational workflows with precision and proactively identifying gaps or inefficiencies to suggest practical improvements. You will also be responsible for assessing listing applications against defined criteria to ensure they meet company standards. The job includes escalating potential issues to superiors and communicating necessary updates to all relevant parties. Additionally, you will collaborate closely with internal teams to resolve customer matters and facilitate smoother operational handovers. The position entails tracking and reporting key performance metrics, operational issues, and user feedback to drive continuous improvement. You are expected to maintain positive relationships with customers, project teams, exchanges, and partners, acting as a trusted advisor. The role also involves providing peer support within CoinGecko communities on social platforms. The advert does not specify required skills, tools, experience levels, qualifications, or language requirements. It also does not state the employment type or specific working hours. This opportunity suits individuals who are detail-oriented, proactive in identifying process improvements, and capable of maintaining strong relationships with diverse stakeholders in the cryptocurrency sector.