Senior Software Engineer, Backend (AI Agent Integrations)

Cresta is seeking a Senior Software Engineer to join their AI Agent team, focusing on backend development for AI integrations in contact center environments. The role involves building systems that enable AI Agents to integrate with various CCaaS platforms, participate in live conversations, maintain conversation context, and facilitate seamless transitions between AI and human agents. Candidates should have strong backend engineering skills, particularly in distributed systems and real-time communication. While specific programming languages are not mentioned, familiarity with technologies relevant to backend development is likely essential. The position is fully remote, allowing for flexibility in work arrangements. This role is ideal for experienced engineers who are passionate about advancing AI technology and enhancing customer interactions through innovative solutions. Cresta's mission is to redefine customer experiences, making this an exciting opportunity for those looking to contribute to cutting-edge AI applications.