Senior Software Engineer, Backend (AI Agent Integrations)
Remote
Cresta is hiring a remote Senior Software Engineer for backend work focused on AI agent integrations in contact center environments. The role involves building systems that connect AI agents with CCaaS platforms, support voice and chat conversations, preserve conversation context, carry out actions in real time, and pass interactions to human agents when needed. It suits experienced backend engineers who are comfortable with distributed systems and real-time communication, and who want to work on enterprise AI products for customer experience.
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