Sr Account Manager, EMEA

Customer.io is seeking a Senior Account Manager to join their EMEA team in a remote capacity, specifically for candidates located in the UK or Ireland. In this role, you will manage a portfolio of mid-market and enterprise accounts, focusing on renewals, identifying opportunities for growth, and fostering strong relationships with clients. Daily responsibilities include developing and executing commercial strategies, accurately forecasting renewal and expansion pipelines, and collaborating closely with Customer Success and Sales teams. The position emphasizes the importance of building multi-threaded relationships across various organizational levels, from operational staff to senior executives. Ideal candidates should possess at least three years of relevant experience, demonstrating a strong sense of commercial ownership and a data-driven approach to decision-making. The role requires effective communication skills to articulate the value of Customer.io's offerings and engage with Legal and Finance teams on complex renewals. This position is well-suited for individuals who thrive in a collaborative environment and are passionate about driving customer success and growth.