Customer Care Leader

Danaher is looking for a Customer Care Leader to oversee Customer Care sales and service CSR teams. The role focuses on guiding the customer service group, setting clear goals and individual development plans, and making sure responsibilities are well understood. It also involves watching and reviewing KPIs so changes can be made when needed to improve accuracy, speed, and customer satisfaction. The person in the role will communicate with, motivate, and lead the team to meet operational targets and performance measures. They will also work with Customer Care leaders around the world to align and put standard processes in place. The advert names the Danaher Business System and a focus on continuous improvement, automation, KPIs, and standard work. It does not state any required qualification, years of experience, or language requirement. The position is remote and full time. It appears suited to someone who can lead teams, manage performance, and work across global customer care groups.