Strategy and Operations, Customers

Decagon is seeking a Strategy and Operations professional for its Customer team in San Francisco. In this role, you will be responsible for developing and managing the operational framework that supports the delivery and post-sales processes for enterprise clients. Your daily tasks will include standardizing the launch of complex customer deployments, enhancing visibility and forecasting across various teams, and collaborating with Sales and Go-To-Market teams to ensure successful deal scoping. The position requires strong organizational and strategic skills, as well as the ability to work closely with cross-functional teams, including Product and Engineering. This is an in-office position, reflecting Decagon's commitment to teamwork and collaboration. The ideal candidate will thrive in a fast-paced environment and align with the company's values, which emphasize efficiency and innovation. While specific qualifications or years of experience are not mentioned, a background in operations or strategy within a customer-focused context would be beneficial. This role is well-suited for individuals who are proactive and possess a winner's mindset.