AI Outcomes Manager

DevRev is hiring an AI Outcomes Manager to oversee post-sales work for enterprise and growth accounts from implementation through adoption, renewal, and expansion. The role brings customer success and customer support together, with responsibility for resolving problems, managing escalations, spotting risk and opportunity, and helping customers get measurable value from what they buy. Day to day, the job centers on account ownership across a portfolio, with a focus on proactive engagement, relationship building, and driving results across the full customer lifecycle. The advert says AI is a core part of the role, and that DevRev’s AI agent takes care of first-line triage, ticket classification, routing, knowledge retrieval, and deflection. That leaves the manager to concentrate on complex judgment, strategic enablement, and broader account outcomes. The advert does not list any required qualification, years of experience, or language requirements. The job is remote. It appears best suited to someone who can manage customer relationships end to end and use AI to work across a larger portfolio effectively.