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Integration Support Manager

Emerging Travel Group

RemoteFull-time

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About the role

Emerging Travel Group is seeking an Integration Support Manager to join their Supplier Support team in a fully remote capacity. The primary focus of this role is to ensure the smooth operation of the Altbook feature, which involves monitoring booking success rates and addressing any technical issues with suppliers. Daily tasks include supporting client integrations, troubleshooting technical problems, and collaborating with vendors to resolve integration-related challenges. The position requires familiarity with logs, monitoring systems, and API principles, as well as experience using Postman. Candidates should possess strong communication skills to effectively interact with English-speaking vendors, both verbally and in writing, and must have an upper-intermediate level of English proficiency or higher. This role is well-suited for individuals with a background in technical support, particularly within the travel technology sector. The company promotes a collaborative and growth-oriented environment, making it an ideal opportunity for those looking to develop their skills in a supportive team.

The advert

We are looking for an Integration Support Manager to join the Supplier Support team. The main responsibility is to ensure the Altbook feature runs smoothly and performs well. This includes monitoring booking success rates, identifying supplier issues, and working with suppliers to resolve technical problems and restore access when needed. Key Responsibilities Support client integrations and help resolve technical issues. Communicate with vendors to investigate and resolve integration-related issues. Create and manage technical tasks for developers. Write and maintain technical documentation. Requirements Experience working with logs and troubleshooting technical issues. Experience working with monitoring systems. Understanding of API principles and how APIs work. Experience using Postman. Ability to read and write technical documentation. Strong communication skills and the ability to work with English-speaking vendors, both verbally and in writing. English proficiency: Upper-Intermediate (B2) or higher, with the ability to communicate confidently with English-speaking vendors both verbally and in writing. Nice to have Experience in technical support within the travel tech industry. Benefits Opportunity to work remotely. Ambitious and supportive team who love what they do, appreciate each other, and grow together. Internal programs for adaptation and training, development of soft skills, and leadership abilities. Partial compensation for participating in external training and conferences. Corporate English school: Group and individual lessons, speaking clubs with colleagues from all over the world. Corporate prices on hotels and travel services. MyTime Day Off - an extra non-working day without loss of compensation. Learn more about our data protection practices in our Privacy Policy: emergingtravel.com/career/hr-policy

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