Senior Product Manager

Emerging Travel Group is seeking a Senior Product Manager to oversee the development of their customer support AI automation product line. The primary focus of this role is on enhancing complex operational processes, aiming to lower operational costs, boost automation, and elevate the customer experience. The Senior Product Manager will be responsible for translating high-level business requirements into actionable and measurable automation initiatives, guiding projects from initial discovery through to pilot and production phases. While the advert does not specify particular tools or methodologies, a strong background in product management is implied. The position is based in Armenia and is a full-time role. The ideal candidate should possess relevant experience in product management, particularly in automation and operational efficiency. Language requirements are not mentioned, but proficiency in English is typically expected in such roles. This position is well-suited for individuals who thrive in a dynamic environment and have a passion for leveraging technology to improve customer support processes.