CDT-0026 Business Services Project Manager for HR (NS) - THU 5 Nov

Deadline Date: Thursday 5 November 2026 Requirement Title: Business Services Project Manager for HR Location: Brussels, Belgium Full time on-site: Yes Total Scope of the request (hours): 260 Required Start Date: As soon as possible End Contract Date: 31 December 2026 Required Security Clearance: NATO Secret Evaluation Methodology: Lowest Priced Technically Compliant Special Terms and Conditions: The contractor will be responsible for complying with the respective national requirements for working permits, visas, taxes, social security etc. whilst working on site at NATO HQ Brussels, Belgium. No special status is either conferred or implied by the host organisation, NATO HQ Brussels, Belgium to the contractor whilst working on site. The contractor will be responsible for complying with all the respective National Health regulations in Belgium before taking up the position. 1. INTRODUCTION The NATO Cyber and Digital Transformation (CDT) Division, led by the Assistant Secretary General (ASG), ensures ICT coherence across NATO’s 50+ civil and military bodies, serving over 25,000 users. Reporting to the Secretary General, the Assistant Secretary General provides strategic direction on enterprise ICT, digital transformation, IT acquisition and services. In 2026, NATO is prioritising digital transformation, cloud migration and the transition towards becoming a more data-centric organisation. This strategic effort focuses on modernising business processes, enabling more effective use of digital technologies and artificial intelligence, and improving the integration of enterprise business services. By harmonising and optimising business workflows, NATO aims to increase operational efficiency, strengthen security, improve data quality and support coherent cloud adoption across the Enterprise. As part of this effort, CDT is coordinating a Business Services Transformation programme to bring greater coherence, standardisation and modernisation to the NATO Enterprise Business Services landscape. This initiative supports the NATO Digital Transformation Implementation Strategy by addressing the need for improved alignment of processes, systems, data and service delivery models across NATO entities. Within this broader programme, Human Capital/Human Resources (HR) has been identified as a key transformation stream. CDT is therefore seeking contractor support to lead and coordinate the HR stream of the Business Services Transformation effort. This includes leading an Enterprise HR Process Harmonisation exercise, coordinating HR-related business transformation activities, and providing oversight and coherence across ongoing enterprise-wide HR cloud and ERP-related initiatives. 2. TASKS The contractor will provide program/project management and advisory support to CDT to drive the Enterprise Business Services Vision across the NATO Enterprise in the HR domain. The scope of this work includes three tasks: Task 1: Project Management, Stakeholder Management and Communication Management The contractor will drive alignment and collaboration across NATO’s enterprise initiatives and business services, ensuring coherence and increased effectiveness across all organizational entities. Responsibilities include: • Managing projects and initiatives: Execute project and program management of business services initiatives. Ensure delivery of scope within time and budgetary constraints. • Stakeholder management: Engage regularly with stakeholders across NATO entities, including HR, Procurement, Legal, Finance and others, to promote synchronized efforts toward harmonizing enterprise business services. • Documenting: Develop and maintain documentation artefact necessary for any of the outlined tasks. • Managing risks: Maintain risk and issue registries, propose mitigation measures, and address challenges to enhance the successful delivery of business services transformation. Task 2: Leading the HR Business Services Transformation track The contractor will act as the main lead for the Business Services Transformation HR track, ensuring coherence, streamlined processes and operational excellence across NATO entities. Responsibilities include: • HR stream leadership: Lead and coordinate the HR stream under the broader Business Services Transformation effort, acting as the main point of coordination for HR-related enterprise initiatives within CDT. • Enterprise HR Process Harmonisation: Lead the Enterprise HR Process Harmonisation exercise, including planning, stakeholder engagement, coordination and facilitation of working sessions. • Dependency management: Identify and manage dependencies between HR transformation activities and related enterprise initiatives, including ERP, cloud migration, data platform, Finance, Procurement and other business services initiatives. • Decision support: Prepare briefing material, options analyses and recommendations to support senior-level decisions on HR transformation, process harmonisation and HR cloud/ERP initiatives. Task 3: Business Services Advisory (SME Role) The contractor will provide expert advisory support on HR business services, ERP implementation and HR-related cloud transformation initiatives, ensuring that HR transformation activities are informed by relevant expertise, leading practices and enterprise-wide considerations. Responsibilities include: • HR SME advisory: Provide CDT staff with ad-hoc subject matter expert advice on HR business services, ERP implementation, cloud-enabled HR solutions and relevant technology considerations. • Market and leading-practice insight: Advise on market practices, leading practices and lessons learned from large-scale HR transformation, ERP implementation and cloud-based HR programmes. • Business and technology alignment: Support alignment between HR business requirements, enterprise architecture, cloud adoption, data management and NATO’s wider digital transformation objectives. • Documentation review and quality assurance: Review HR-related project documentation, plans, process materials, solution approaches and delivery artefacts, providing recommendations to improve quality, coherence and delivery confidence. • Stakeholder engagement support: Support engagement with HR stakeholders across NATO entities to ensure that transformation activities reflect operational needs, enterprise priorities and agreed HR process harmonisation objectives. 3. PROFILE See Requirements 4. LOCATION OF DUTY The work will be executed at the NATO HQ offices in Brussels, Belgium. The contractor is expected to work 5 days a week on site and may perform in specific (but very limited in frequency) situations teleworking at his residence in Belgium, following a security assessment of the place. No teleworking is allowed outside of the respective residence in Belgium. 5. TIMELINES The services of the contractor are required for the period starting as soon as possible until 31st of December 2026. A contract extension is possible for the calendar year 2027. The contract extension will be subject to performance of the contractor and related NATO regulations and budget availability. 6. REPORTING & SPECIFIC WORKING CONDITIONS The contractor reports to the assigned CDT Team Lead. The contractor shall comply with all general rules, terms, and conditions applicable to working within the CDT at NATO HQ Brussels. This includes security protocols, data protection guidelines, and any specific operational procedures 7. Link to CDT Objectives Link to CDT objectives: Support NATO’s digital transformation by advancing cloud adoption and infrastructure modernisation, in line with the 2030 NATO Cloud Vision. Expected outcome: Deliver agreed outputs that support business services and modernisation of NATO’s digital infrastructure. Key Performance Indicators - Agreed business services transformation-related milestones achieved on time. - Deliverables meet agreed quality and acceptance criteria. - Documentation and knowledge transfer completed. 8. TRAVEL Limited travels to NATO bodies and Committee meetings in NATO Countries may be required.Travel expenses will be reimbursed to the individual directly (in addition to the hourly rate) under NATO rules. Travel to Shape will not be reimbursed. 9. SECURITY AND NON-DISCLOSURE AGREEMENT The contractor must be in possession of a NATO SECRET security clearance before being considered as a candidate. A signed Non-Disclosure Agreement will be required. Requirements Mandatory: NATO Secret security clearance Minimum 8 years of relevant experience in digital transformation, specifically in Business Services, with significant experience in the HR domain. Proven experience leading HR transformation, ERP implementation and business services projects in large international organisations, including initiatives involving cloud-enabled solutions, data platforms and enterprise-wide process harmonisation. Demonstrated experience with HR process design, process harmonisation and business transformation. Proven experience in programme management and project management, preferably in complex, multi-stakeholder environments. Strong ability to interact with, manage and influence senior executive stakeholders. Strong communication skills in English, including the ability to develop written materials and present complex concepts clearly and succinctly. Desirable: Experience working in NATO and understanding of relevant NATO policy. Experience with market solutions in the domain of HR, ERP and enterprise business services. Experience with commercial cloud provider platforms and/or on-premise cloud platforms. Certification in project or programme management, such as PRINCE2, PMP, or equivalent. Proven ability to navigate complex multi-national environments (e.g., NATO/military contexts) Understanding of Enterprise Architecture frameworks (e.g., TOGAF), IT Governance (e.g. COBIT) and service management (ITIL).