Key Account Manager

Manage and develop relationships with key accounts to ensure customer satisfaction, retention, and long-term business growth. Develop and execute strategic account plans to achieve sales targets and revenue objectives. Understand customer requirements and coordinate with internal teams to ensure timely delivery of products and services. Negotiate commercial terms, pricing, contracts, and annual business agreements with key customers. Monitor sales performance, prepare sales forecasts, and provide regular business updates to management. Build strong relationships with key decision-makers and senior stakeholders. Resolve customer issues, manage escalations, and ensure a high level of customer service. Coordinate with sales, operations, finance, and supply chain teams to ensure smooth execution of customer requirements. Ensure timely payment collection and maintain healthy account profitability MBA in Marketing, Sales, or Business Administration. 10–12 years of relevant experience in key account management, strategic sales, or business development. Strong key account management and relationship-building skills. Excellent communication, presentation, negotiation, and interpersonal abilities. Strong analytical, strategic planning, and problem-solving skills. Proficiency in MS Excel, PowerPoint, CRM tools, and sales reporting. Demonstrated experience in managing major clients and achieving business growth targets.