Mid Software Engineer - Support L3

Application Support & Incident Management Act as Level 3 escalation point for complex production issues, providing expert support to L1 and L2 teams. Analyz and resolve applications, databases, and report issues across legacy and .NET platforms. Conduct Root Cause Analysis (RCA) and implemented permanent solutions to prevent recurrence. Manage critical incidents with a focus on minimizing business impact and ensuring SLA compliance . Improve system stability by proactively identifying recurring issues and optimizing application behavior. Application Development & Maintenance Maintain and enhanced legacy VB6 applications, ensuring continued reliability and performance. Support development and enhancement of .NET / C# applications, including bug fixes and minor feature additions. Debug legacy and modern codebase to resolve defects and optimize business logic. Follow best programming practices, including Code quality standards, Peer reviews, Documentation, Definition of Done (DoD) Support application upgrades, patches, and minor enhancements in production environments. Database & Reporting Support Develop, optimize, and troubleshot SQL queries, stored procedures, functions, and views on MS SQL Server. Support enterprise reporting solutions using Crystal Reports and SSRS , including Fixing report failures, Performance tuning, Enhancing report reliability Assist with data validation, data corrections, and impact analysis in production systems. Partner with business users to ensure reporting accuracy and data consistency. Collaboration, Mentoring & Knowledge Management Work closely with business users, development teams, and global stakeholders in an international environment. Provide technical guidance and mentoring to L1 and L2 support engineers. Create and maintain: Technical documentation, SOPs, Knowledge Base (KB) articles Participate actively in code reviews, solution design, and technical discussions . 3 years to 5 years of hands-on experience in developing, maintaining, and supporting software solutions using VB6 with MS SQL and .NET Core Extensive experience across the full software development lifecycle (SDLC), including requirements analysis, design, coding, testing, deployment, and production support. Practical exposure to working in an Agile/Scrum environment, collaborating with cross‑functional teams to deliver stable and high‑quality solutions. Good understanding of object-oriented programming (OOP); able to solve technical problems Working knowledge of Web application development using .NET Core (6/7/8), C#, Asp.net Core, MVC, Web API, Postman. Experience with usage of Azure DevOps Technical Skills Programming & Frameworks: VB6 (Mandatory, Expert), .NET Core, C# Database & Reporting: MS SQL Server, SSRS, Crystal Reports Incident Management, Root Cause Analysis (RCA), SLA Management Agile / Scrum (Working Knowledge) Soft Skills & Professional Traits Customer service oriented with a problem-solving attitude. Strong attention to detail and accuracy is essential. Entrepreneurial thinking and flexibility to change. Very good English communication skills (concise writing and orally convincing). Structured and clear writing skills. Proven ability to solve complex business problems using analytical reasoning. Demonstrated positive attitude, self-motivated, team player. What do we offer? Good working environment. Opportunities for further growing and development. Lunch and transportation included. And more...