Head of Client Operations (m/w/d)

This full-time position involves leading a team of approximately fifteen support and consulting professionals. The role requires managing daily operations, setting clear priorities, and ensuring consistent results in routine tasks. You will serve as the primary contact for critical client issues, focusing on rapid resolution to enhance customer satisfaction and retention. Additionally, the job entails developing measurable workflows within support and consulting functions while identifying and addressing operational bottlenecks. The advert does not specify particular software tools, technical skills, or formal qualifications required for this role. It also does not mention any specific language requirements beyond the German context of the employer. The working arrangement is hybrid, with the team based in Krumbach, southern Germany. This opportunity is suitable for individuals capable of providing both disciplinary and functional leadership within a decentralized business model. The company, SoCom Informationssysteme, provides software solutions for the laundry industry and has been part of the Everfield ecosystem since 2023. Everfield supports its portfolio companies with talent acquisition, HR, and strategic advice for B2B SaaS growth. The role focuses on operational excellence and client relationship management within this specific vertical market.